Information

London Horticulture only accepts payment in Pounds Sterling.

Card Payments

This option allows you to shop online 24 hours a day, selecting products online and making payment using a debit or credit card. The process is simple, straightforward and secure.

The simple steps involved in this process are:

– Select products online,
– Add products to the shopping basket,
– Click on Checkout, log in using your username and password, set up a new customer account, or checkout as a guest,
– Choose to have your products delivered to a residential or business address,
– Enter your credit or debit card details,
– Confirm all details, your order will then be dispatched.

Paypal

We are fully paypal uk verified,  paypal is simple and easy, way to pay You can pay with funds directly in your paypal account or with a credit or debit card  through  Paypal. You can do this by going through our secure checkout procedure, or you can send the funds directly to us with a note of your order or we can send you a paypal invoice for the total owed.

Cash Payment

London Horticulture offers the facility of paying by cash. Please select this option at checkout and you will be given our bank details for you to make your bank transfer.

Why you can feel secure shopping with us

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Worldpay which are an industry leader in secure internet transactions. Worldpay are used by thousands of other UK businesses for transaction security.

Industry leading transaction security
All transaction information passed between our website and the payment system is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the payment system can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Internationally recognised encryption and data storage
Once on the payment system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign’s Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

Private network links to banks
Our payment system has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access
No individuals within our company or the payment system are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

Please remember to give a valid e-mail address and telephone number for contacting you.

We aim to provide our customers with the fastest service possible. Most items are in stock for delivery next working day if we receive your order before 2pm. If this is not the case it will usually be one further working day but may be up to four working days. If the order is going to be any longer than that we will get in touch to let you know. If you are making an order that is time-sensitive please contact us by email at info@londonhorticulture.co.uk or call us on 0203 111 1111, and we will confirm if we can fulfil your order in the timeframe required.

AM/PM delivery, delivery before 10.30AM, delivery before 9AM, Saturday delivery, and Saturday AM delivery is available at an extra cost. If you require this or have any other specific requirements when it comes to delivery please e-mail us at info@londonhorticulture.co.uk or call us on 0203 111 1111 and our staff will be more than happy to try their best to accommodate your needs.

Please note: Due to a recent spate of fraudulent activity we are unfortunately unable to send orders out to any address other than the billing address.

*******DELIVERY ZONES TO BE ADDED WHEN KNOW PARCEL COMPANY*********

Our prices, products and terms and conditions are always subject to change without prior notice. We reserve the right to refuse to supply goods to any person.

Our prices, products and terms and conditions are always subject to change without prior notice. We reserve the right to refuse to supply goods to any person. London Horticulture will only ship goods to the card holder’s address. Under NO circumstances will we ship to third party addresses for your own card security. Our couriers will not leave parcels without them being signed for at the delivery address. Please do not ask us to leave parcels, again due to card security. In case of difficulty please contact us and ask about morning and Saturday deliveries, which will incur an extra charge.

Our courier, XXXX, will attempt delivery twice. With XXXX the package will remain at the depot for a few days but if the customer has still not contacted them the item will be sent back to us. We are happy to send the parcel out again, but, because of charges levvied to us by XXX for returning non-delivered parcels and re-delivery costs, any redelivery of an order will incur a fee of £6 per parcel and £12 per consignment to cover these costs. If you decide you no longer require the order the original postage ( £6 per parcel ) and return costs ( £12 ) will be taken off the refund total.

Customers should not accept any parcels that arrive damaged or opened from the courier and ask for it to be returned to us.

Your satisfaction is very important to us and we always aim to provide the best service and products possible. If you are not completely satisfied with any item you have bought from us, return it to us unused and in the original packaging and condition in which you received it with the receipt within 30 days of purchase and we will give a no quibble full refund for the goods returned.

We are happy to cancel any order that has not been dispatched if directed by the customer making the order.

Any shortages or wrong items must be reported within 7 days of delivery. No reports of shortages or wrong items claims after this timeframe will be accepted. This also applies for items that have arrived broken/damaged.

London Horticulture takes your privacy protection very seriously. We will only contact you (by email, phone or letter) to clear up card, product or delivery details, to reply to your questions by email or because you have given your consent to receiving our email newsletter. If you unsubscribe from the newsletter your details will not be retained. We only ask for your personal details for credit card processing and correct addresses for delivery. Goods will not be delivered to any address other than the registered address of the card holder. All orders are sent out in plain new boxes where possible or plain packaging. Your details will be treated in accordance with the Data Protection Act (1998). Your details will only be seen by those staff processing the order. We never sell or reveal your personal details (whether emails, card details, addresses or purchases) to any other businesses. We do not analyse or track visits to our website.